Applying for a New Connection
When applying for a LESCO new connection, it’s important to gather the necessary documents. These typically include a copy of your National Identity Card (NIC), property ownership proof, and other related paperwork, depending on the type of connection you are seeking.
LESCO Demand Notice Fee
The cost of a LESCO demand notice varies based on the connection type you’re applying for. The payment can be made through several channels online platforms, banks, or mobile banking services. Here are the estimated fees:
- Urban areas: Rs-12,660
- Rural areas: Rs-10,830
For exact details, it’s always best to contact the relevant LESCO department.
Application Process
Once the application form is filled out and all required documents are attached, the form must be submitted to a LESCO office. Typically, the processing time for a new connection ranges from 15 to 20 days.
Processing Timeframe
LESCO aims to process new connection applications within 15-20 days. In case of delays, the applicant will be notified.
Meter Replacement
Reasons for Meter Replacement
Meters may need replacement if the readings are faulty, outdated, or if any other issues are affecting its functionality.
Application Process
Customers can apply for meter replacement either online or in person. Necessary documentation includes a copy of the NIC and ownership proof.
Timeframe for Meter Replacement
Once the application is submitted, LESCO typically schedules a meter replacement within 7-10 days. Customers will be informed about the specific time and date.
Required Documents
The meter replacement application must accompany a copy of the customer’s NIC and relevant ownership documents.
Complaints
LESCO Complaint Portal
If you’re dissatisfied with LESCO’s services, complaints can be lodged through the online LESCO complaint portal.
Complaint Submission Process
To file a complaint, fill out an online form detailing the issue at hand. LESCO’s customer service team will review the complaint and aim to resolve it within 7-10 days.
Reporting Meter Tampering
In cases of suspected tampering or unauthorized access to your meter, it should be reported immediately via the LESCO complaint portal. Reporting such issues helps prevent fraud.
Complaints Regarding Poor Service
If you’re not satisfied with LESCO’s services, you have several options to lodge a complaint: through the complaint portal, by calling the customer service hotline, or by visiting a LESCO customer service center in person.